Meet The Tech Team is a page dedicated to introducing the smplsolutions® technicians to existing and prospective clients. Clients can browse the page for information about current certifications held by The Tech Team™ as well as individual technician’s experience, hobbies and interests.

“We are the IT vendor clients can trust,” said smplsolutions® President and CEO, David Case. “When our technicians call or arrive on-site, we want our clients to feel comfortable and know that we consider ourselves a part of their team.”

On the Articles and Knowledge Base page, smplsolutions® provides important information regarding products like Toshiba’s IPedge phone system, along with technology solutions such as white papers on Cloud Computing.

“Whether you are considering making a purchase or need additional information to make an educated decision about which networking infrastructure is best for your needs, smplsolutions® will provide you with the information you need, “said Case.

User Feedback

smplsolutions® is dedicated to making its website as user-friendly and informative as possible, everything from ease of navigation to products and services to industry trends. The company is encouraging viewers to take a short survey using a link located on their blog, or to send feedback and suggestions to marketing@smplsolution.com.

We want this site to be fun, interactive, and easy to use- and we need your help.  Please take a minute to browse the site, and then take our short survey: http://www.surveymonkey.com/s/CJRXDVH.

The website is just the beginning; stay tuned for other exciting news.

(Lake Forest, CA – January 12, 2012) – smplsolutions, LLC secured a two-year contract starting January 1, 2012 with the California Highway Patrol (CHP) to provide on-call maintenance and Toshiba phone system support to over 40 Border Division and Southern Division locations in Los Angeles, Orange, Riverside and Imperial Counties. smplsolutions won the contract after meeting the requirements as an authorized Toshiba Dealer, California certified small business, licensed California contractor, and authorized California Multiple Award Schedules (C-MAS) contractor.

David Case, President of smplsolutions, said, “Personally and companywide we are a strong supporter of our police, fire, and military. We look forward to serving the CHP over the next two years.”

As stated in the contract, smplsolutions will provide repair, service and replacement support for Toshiba phone systems and all cabling needs at over 40 on-site and remote locations across the CHP Southern and Border Divisions..

About smplsolutions – Founded in 1996, smplsolutions has focused on excellence as a communications technology company by providing its customers with expert advice, problem solving resources, creative engineering and high quality professional services. The company serves as a one-stop shop for telephone, computer networking, video surveillance, data management, and cabling necessities. Our highly trained technicians and experts, The Tech Team, help customers plan, budget, and prepare for today’s needs and tomorrow’s new technologies. Visit smplsolutions on the web at www.smplsolutions.com.

Southern Implants, Inc. had a real problem. They hired an IT vendor to install their Toshiba CIX 100 telephone system, but the vendor had not created a secure connection between their voicemail server and telephone system during the installation. This left the Southern California based dental implant manufacturing company vulnerable to potential network intrusion, decreased sound quality, and dropped calls. Southern Implants, Inc. Chief Financial Officer, Michael Nealon, says, “Our telephone system issues reflected an unfounded lack of professionalism and put forth a poor image for customers and outside sales staff.”

The Tech Team™ performed an audit of the Southern Implants, Inc. telephone system and worked diligently to secure their network. As a result, the Southern Implants, Inc. Toshiba CIX 100 telephone system began functioning as intended. Says Mr. Nealon, “After all of the trouble with our previous IT vendor, smplsolutions® was a breath of fresh air!”

As a SMPLsilver maintenance customer, Southern Implants, Inc. has bi-annually scheduled telephone maintenance to assure their Toshiba phone system runs smoothly. Mr. Nealon says, “The smplsolutions® technicians are thorough, attentive, reliable, accessible, and knowledgeable. I especially appreciate their early hours to accommodate our East coast support personnel.”

Looking back on the years of service provided by smplsolutions®, Mr. Nealon says, “smplsolutions® operates at a constant and consistent high level of service. I would recommend them to anyone because they really know their business and want to provide their customers with excellent service.”

Risk Management Group provides small banks with outsourced auditing services. In an industry where they hold others accountable for their work, integrity is of paramount importance. Robert Maslac, the Chief Executive Officer of Risk Management Group, says, “It comes down to confidence. I never have to worry about our telephone system or our computer network. In the decade smplsolutions® has been with us, never has something come up that they couldn’t resolve.”

In 2009, Risk Management Group faced a very important hurdle. They were moving into a new office space during their busy season, and they needed to complete their entire move over the course of a single weekend. “I told the President & CEO of smplsolutions®, David Case, that we were bringing all of our systems down on Friday and had to be functioning by Monday morning,” says Mr. Maslac. Mr. Case assured Mr. Maslac everything would go as planned. The technicians began cabling the new office suite to Risk Management Group’s specifications, and they set up as much of the main distribution frame as possible so that the server room required as little work as possible the day of the move. The weekend of the move, smplsolutions® had gone live with the telephone system and computer network by Saturday afternoon. “I was able to sit at each work station and demo the phones and the computers, it gave me such peace of mind to know that everything would be ready for work on Monday,” says Mr. Maslac.

The peace of mind is further reinforced by the smplData maintenance plan which gives Risk Management regularly scheduled maintenance on their computer network at an interval they decide. “We don’t have to troubleshoot our IT glitches in house,” explains Mr. Maslac, “It saves us the headache of trying to resolve issues that take time better devoted to our business,” says Mr. Maslac. On top of their knowledge and skills, Mr. Maslac says, “The Tech Team™ is a great group of people. They are patient and they are very helpful. Over the last decade they have really become a part of the Risk Management Group Family.”

“At Risk Management Group, we keep our promises,” Mr. Maslac says, “So does smplsolutions®. I would recommend smplsolutions® to anyone.”