smplassist

How It Works:

If you are on the phone with one of our technicians troubleshooting an issue and they suggest you work through smplAssist with them, they will issue a session ID for you to enter followed by your name then “click” Join Session to proceed.

smplAssist is powered by Mikogo and allows our technicians to have secure, temporary remote control of a computer or server. Providing our clients with speedy, immediate, secure and cost-effective support through screen sharing.

You will be prompted to download and run a small, virus-free plug-in which will connect you to our technician.

You are in full control of your computer at all times. You will always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

service order request

NON - Emergency Service Order Process:

Please fill in the form below. You will receive a reply to confirm receipt of your request. We will make every effort to meet your time requirements, but we cannot guarantee a response time. If your request necessitates an on-site visit, you will be contacted by a Client Support Representative to arrange an appointment.

Please provide us with the following information:

(*required information)